Refund policy

REFUND & RETURN POLICY

Last Updated: December 8, 2025

1. All Sales Are Final

Due to hygiene and product safety:

No returns

No exchanges

No refunds for scent preference or longevity

No refunds for allergic reactions

All sales are final.

2. Damaged Items

If your order arrives damaged:

You must report within 24 hours  with photos of:

The damaged item

Packaging

Shipping label

If approved, we will send a replacement.

3. Lost or Stolen Packages

We cannot refund or replace orders marked as delivered by the carrier.

4. Wrong Address Entered

Orders with incorrect addresses cannot be refunded.
Reshipping costs must be paid by the customer.

5. Charge-backs & Disputes

False charge-backs will result in:

Permanent ban from future purchases

Submission of proof to financial institutions

Possible legal action for fraud..